So prevent bad reviews. One of the things you can do, just let the people rant and yell at you.

More often than not if you just give them an outlet to say you’re an asshole, it’ll prevent them from going online and telling the world that you’re an asshole. Just shut up and take it.

Because the opportunity cost of what you’re preventing from ending up online is enough. A five minute phone call telling somebody, you’re sorry, I am an asshole. I know it, I was born this way. I can’t help. Is a lot better than them going online and slamming you and then now you’ve got, guess what? 74% of people go online. They read it, oh man, this guy’s an asshole. I’m not going to work with him.

They don’t even give you a chance. Maybe this person met you on your worst day. Maybe your dog just died and you were an asshole. That one moment. But guess what? The person reading that review doesn’t care, their instant impression of you is you’re an asshole. And remember their opinions not going to change even if they meet you generally.